Support

We're a small team and we read every message.

Need a hand?

Email us at [email protected] — we reply within 48 hours.

Getting started

Open Lull, answer a few quick questions, and we'll craft your first personalized meditation around how you're feeling right now. From there you can explore the Quick Sessions library anytime, free.

Plans & pricing

Free — unlimited Quick Sessions, plus one personalized meditation to try.
Lull Premium — 25 personalized meditations a month, unlimited Quick Sessions, all guide voices and ambient music, and offline downloads. $9.99/month or $69.99/year, with a 7-day free trial.

The free trial. Your first 7 days of Premium are free. If you don't cancel before the trial ends, it renews at the price above. You can cancel anytime during the trial and pay nothing.

Manage or cancel your subscription

Subscriptions are billed through your Apple ID, so they're managed in iOS Settings:

Open the Settings app on your iPhone
Tap your name at the top, then Subscriptions
Select Lull
Tap Cancel Subscription, or switch between monthly and yearly

Cancelling stops the next renewal — you keep Premium until the end of the period you already paid for.

Restore purchases

New phone, or reinstalled the app? In Lull, go to Settings → Restore Purchases and your subscription will be re-applied. Make sure you're signed into the same Apple ID you subscribed with.

Refunds

All purchases are processed by Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com. If something went wrong on our end, email us and we'll help you sort it out.

Apple Health & Apple Watch

Lull can use your heart rate, HRV, and sleep to shape sessions, and can log your mindful minutes back to Health. You can grant or revoke these permissions anytime in iOS Settings → Health → Data Access & Devices → Lull. The Apple Watch app lets you start a session and feel your breath guidance through gentle haptics.

Privacy & your data

Your health data stays on your device whenever possible. We don't sell your data, we don't show ads, and we don't track you across apps. Full details are in our Privacy Policy.

Delete your account

You can permanently delete your account and all associated data from inside the app: Settings → Account → Delete Account. Prefer we handle it? Email [email protected] from your account address and we'll take care of it.

Troubleshooting

A meditation is taking a while to generate. Personalized sessions are built just for you, which takes a moment. Generation continues in the background — you'll see progress on your lock screen and can jump back in when it's ready.
No audio. Check your phone isn't on silent, the volume is up, and Lull has permission to play audio. Closing and reopening the app resolves most playback hiccups.
Health data isn't updating. Confirm permissions in iOS Settings → Health, and that your Apple Watch has synced recently.

Still stuck?

Email [email protected] with your device model and iOS version, and a short description of what happened. We'll get back to you within 48 hours.